TOXICALL® Call Recording Integration Manual

Prepared by

Computer Automation Systems, Inc.

Aurora, Colorado                    © 2013 All Rights Reserved

Contents

TOXICALL® Call Recording Integration Manual PAGEREF _Toc354998750 \h 1

Introduction: 3

Using Call Recording In the TOXICALL® Case Window  3

Call Manager Window  5

Call Playback  5

Adding Notes to a Call 7

Searching Call Notes 8

Call Manager Display Options 8

Call Manager Options Window  9

Case Display Options 10

Non Associated Call Display Options 11

Search Window Displays  11

Calls with Multiple Exposures 13

Call Recording Search Tab  14

Enabling Call Recording Configuration Options  15

Licensing  15

Enabling the Call Recording Module  15

Configuring TOXICALL® Workstations for Call Recording  18

Accessing the “Workstation Configuration” table  18

The Workstation Configuration Form   19

Saving and Releasing the Workstation Configuration User System Table  21

Configuring TOXICALL® To Use an Alternate Playback Device  21

How to Enable the “Call Manager” View Displays  23