If you see an error: ‘Warning: x Case(s) selected and 0 cases moved. Reminder Locked cases cannot be moved from the Network database.’
•This error message may be displayed when trying to move locked cases from the network database to another database. Locate the person who has the case downloaded to their local database and have them send them to the network. (Note: A Case Status-Advanced search can detail which SPI locked a particular case, the date/time the case was locked and the workstation at which the case was locked.) Try again.
•If no one has the case open, a Supervisor should attempt to unlock it. With the cases selected, go to the Supervisor menu and choose Unlock Cases, click Yes when you see the warning message box.