If you suspect there is an issue with adding words to your workstation’s toxiCALL® dictionary, please refer to the below information. Often times the inability to add words to the dictionary is due to a permissions issue with modifying the dictionary data files(s).
Steps to verify a permissions issue exists:
1. Create a new case
2. Type an incorrectly spelled word (or a word that does not exist in the dictionary)
3. Press the “Spell Check” icon just below the notes entry area (looks like a small check mark with ABC above it)
4. The “Check Spelling” window will appear. Select the “Dictionaries…” button.
5. Change the “User Dictionaries” drop down to “userdic.tlx”
6. In the “Words” field, type the word you wish to add to the dictionary. Press the “Add Word” button.
7. If the user does not have sufficient permissions to update the file as needed, a message will appear. “Can’t add word to user dictionary. File may be read only or disk may be full.”