The following links and subsections pertain to the toxiCALL® application specifically.
toxiCALL® Case Entry Training Video
This video will provide an in-depth view of how to capture and manage a case within toxiCALL®. We used the approach of simulating a call to show many of the features used in managing the case from creation through follow-ups to completion. We believe there will be information of interest for specialists of all levels.
http://www.youtube.com/watch?v=k5bxsoBoCGs
toxiCALL® Default Search Criteria Introduction
This video introduces the new Default Search Criteria feauture, introduced in toxiCALL® 4.7.37, allowing specialist to quickly perform a search on the network for open cases, cases past due for follow-up, recently updated, or any default search criteria you configure.
http://www.youtube.com/watch?v=n0WlMQBaxNs
toxiCALL® Call Recording Integration Demo
This video will demonstrate how toxiCALL® can link and play-back call recordings when integrated with the Higher Ground call recording system.
http://www.youtube.com/watch?v=oyD_D-w1wN4
How to Create a UCF – Daily QA
This demonstration video uses the User Configurable Fields (UCF) and User Configurable Requirements (UCR) features in toxiCALL(r) to allow capturing additional details on quality assurance sign-off.