This option allows a Supervisor to specify the color of fields that must be filled in before a case can be closed. Fields that are required will show as the color assigned until the field is populated with information. It’s possible to save a case with a status of ‘Open’ without all required data fields having been completed, however, before allowing the case to be closed all required fields will need to be filled out.
Note: Having required fields in toxiCALL® can help you record additional information on your cases that is not required by the AAPCC. For example, you may wish to capture ‘Caller Title’ on all cases your center takes, which is not required by AAPCC. By adding color to the field, you are giving a visual prompt to your SPI’s, making them aware that ‘Caller Title’ is a required field.