When trying a repair and compact through TOXICALL® the following message is displayed:
‘Error: 3356, You attempted to open a database that is already opened exclusively by user ‘Admin’ on machine name try again when the database is available.’
Resolution:
•Check to ensure that all computers are logged out of the database being repaired/compacted. If you are repairing the network database, make sure everyone is completely out of TOXICALL®. This includes any workstations that may be in other areas of the building using TOXICALL® or in offices.
•If all others computers are logged out of the database and the message is still being displayed, log all workstations out of TOXICALL®. Once all systems have been logged out of TOXICALL® try to run repair/compact.
•If an error message is still being displayed, go to the network database directory and search for a file with the same filename as your database with a .ldb extension. This file should be around 1kb in size. Once the file, .LDB, has been located, highlight and delete the file.
***Warning: Make sure you have the correct file before deleting.***
•Run the repair and compact again.
•If you are still having trouble, contact Toxicall Technical Support.