The Primary Center is the center that received the original phone call and is to be used only when calls were received that are from outside your center’s normal coverage area.
Note: Due to the fact that the primary center is the center that received the original phone call, your center will not be displayed in the drop down list. Hence, it is the center that received the transferred the case will choose the center that originated the call.
To select a Primary Center, click the dropdown button to the right of the entry box and choose the appropriate center from the list.