When entering TOXICALL®, and the error message ‘Error -1 invalid site key’ is displayed, the workstation’s site key has expired and it is necessary to obtain a new site key.
If you need only one or two licenses, you can call Toxicall Technical support and we can do this over the phone. You will need to be in front of the computer that has expired in order for us to be helped. You will be asked for the computer name and the site code which you will see in the License window. Technical Support will then issue a new license that you will type in the site key field. When done, hit the Update button, you should see a message that says that authorization has been approved. Close the window and open TOXICALL®.
If you need to renew your site license, the easiest method is to send the license file to Technical Support is by emailing the file to TOXICALL® Technical Support. You will need to locate the TX000nnn.ini file on your network server for TOXICALL®, where nnn is your center number. Attach to an email and send to support@toxicall.com. Your file will be returned via email when it is ready. Please let us know if you would like assistance in installing the file, and we will be glad to help.
It is a good idea to verify that the license was accepted properly by TOXICALL® after completing any of these methods. To check, simply close out of TOXICALL®. Hold the Shift key down while you double click on the TOXICALL® icon on your desktop. This should open the Configuration window, click on the License button. The Days Remaining field should have changed. If it did not, contact Toxicall Technical Support.