The purpose of this document is to provide an instructional step by step overview of how to create and implement a UCR pop up message window. A UCR message window can be configured to appear to a user while working on a case window when certain criteria are met.
A UCR message window can be configured to display any text desired. Examples may include presenting the user with a script for a special kind of call type or a reminder to gather specific information when certain criteria are met. The following sections will cover an example of how to create a UCR pop up message window for charts that meet certain exposure call criteria.