Follow-Up Number is used to track the number of times notes have been added to a case. The Follow-Up Number tallies the number of timestamps that are added to the Historical Notes field, which is located in the upper left corner of the Case Window.
Note1: If a note or timestamp is not entered but a follow up was performed on the case, you can increment the number of follow-ups by one by selecting the “Follow-Up Number” checkbox on the case save window.
Note2: It is possible to change the number of follow-ups by clicking in the Follow-Up Number box and typing in the correct number of follow-ups.