Report 086d displays basic call type count information in regards to HCF and Non-HCF calls in a row count format for the users that meet the selected search criteria.
The above sample report shows each user, the count of a specific call type taken in regards to HCF and Non-HCF calls and the percentage that count equates to for the entire row for that user.
For example, user “Bobby Peters” has 55 “Human Exposure (HCF)” calls and 177 “Human Exposure (Non-HCF) calls. Each count has its own respective percentage used for the row. The “Human Exposure (HCF)” percentage is 9.72% while the “Human Exposure (Non-HCF)” is 31.27%. These percentages are the percentage of that call type taken by the user in regards to other call types taken by that user.
Notice the last two columns for the report do offer a final count of calls taken for each user and gives each count a percentage value against all totals for the users listed.